Returns & Exchanges

Cancellation rules:

l Cancelling the order within 3 hours will result in a full refund
l If you cancel the order within 36 hours after receiving the tracking number, you will receive an 80% refund
l Cancellation of the order will not be allowed 36 hours after receiving the tracking number


Order change rules: 

If there is a change in the amount of the product, it will be supplemented or refunded based on the actual amount of the product
l Before receiving the tracking number, you can contact the customer service of the website through email or Whats App.
l  If you request to modify the order 36 hours after receiving the tracking number, we will receive a $30 re mailing fee
l The order cannot be changed 36 hours after receiving the tracking number.
l Orders are customized by individuals. No changes or cancellations are accepted from the time of payment.

【Returnable and Warrantied】
— Worry-Free After-Sales Service, Lifetime Service, Ongoing Collaboration, Never Ending

After you receive the watch:

• If the protective film has not been removed, we support returns or exchanges without any reason (customers need to bear the shipping costs).
• For watches where the protective film has been removed, we offer lifetime free repairs. You only need to send it back to our after-sales service point (customers need to bear the shipping costs).

If your watch encounters any issues, and you are overseas, we will provide professional customer service to connect with you online and offer assistance.
This includes: diagnosing the issue via video, guiding you through repairs, sending replacement parts, and assisting with local repairs.